Customer Service is what I do for a living, and Web 2.0 is my passion. That should be the reason why the following Tweet caught my attention, and even made me write this blog post !

Anand Mahindra is the Vice Chairman and Manging Director of the Mahindra group, a leading business group here in India. He is an active twitter user and yea, I remember him asking one of the twitter founders if he can buy some stocks in the company   ( yea, on show organized by NDTV )

But Sir, I have seen many companies setting up twitter and facebook accounts, but saw only very few doing something in a way twitter users expect them too.

Good One Sir !

Everything is going well in the Indian cellphone market, minus the news about scams on spectrum allocation.  Overall, I am happy with how we use cellphones, again, minus the customer service that sucks most of the time.

But, is there room for improvement ?

Can we boost smartphone usage, using cell phone contracts, like in other markets around the Globe ? Now, don’t ask me what is the use of increasing smartphone usage. I have only one reason, a lot of Indians, like me wants to use smartphones but they are not affordable.

With contracts, the service providers will give you phone at a subsidized rate, if you sign a contract with them to use their network for say, next 12 months or so. Service providers will get their profit with the increased usage of data and by many other channels while you are using their service. Well, this may include some evil methods too, I am not sure.  That is why I asked, do you think it is good for Indian customers.  I dint mean to ask, is evil good for Indian customers though

This is not just cellphones, netbooks with 3G simcard included, to stay connected 24/7 are going to be the next big thing, pretty soon, and then there are tablets like iPad coming in. All these things will be affordable if Indian service providers consider this option .. but as an Indian customer, are you ready for this game ?

Wave Addon for Firefox

Hi people  ! I am back after a small break. I was away from blogging and social networking for a couple of weeks and have more than 1000 unread items in google reader. So, it will take some time for me to reach your blogs and read your latest posts.  Now, the real deal of the post.

Google Wave Notifier extension for firefox works like the gmail notifier plugin. Enter  your wave login details, and  you will be notified whenever there is a new Wave in your inbox.  Simple !

Known Issues:

“Cookies Blocked” issue: If third-party cookies are blocked for all sites, an exception will have to be added for wave.google.com.

This is done by going to Tools -> Options -> Privacy -> Firefox will: Use custom settings for history -> Exceptions -> wave.google.com -> Allow.

This extension will work only with wave.google.com accounts, and not with sandbox accounts. It has been tested using Windows XP, Vista, 7, Ubuntu, and OS X.

The most interesting part about this plugin is that, support is given through a wave !!! So, here is someone who found another use for Google Wave.  Product Support, or say, Customer Service ?

Download the plugin from here

I was talking to a friend of mine. She was really happy about her new job and she was sharing her experience with me.

Past

Both of us wanted to be Journalists, when we were on school. We used to discuss everything possible about that career, on our way to school, during our breaks and whenever we get time.

Present

She is a Journalist for a leading Malayalam daily. I am in to Customer Service, technical support etc ……
It was a strange feeling when I heard her talking happily about her job and friends…

I was happy for her, but at the same time, I was feeling something else inside me. I had to take a different route because of many reasons. I know I have done few things, that I should be happy about. But still ….

I know my decision to take up this career was correct and I have no problem with it. I know that I can still learn Journalism and start working for Media, if I want to. I know I can do freelancing too. But, the reason behind this post is my curiosity …

Question

Are you doing a job that you wanted to do ? Something that you planned and tried to get in to during your studies ? Are you happy with it ?