The Web 2.0 Customer Care Awesomeness – Thanks to Twitter

Customer Service is what I do for a living, and Web 2.0 is my passion. That should be the reason why the following Tweet caught my attention, and even made me write this blog post !

Twitter Customer Care by Anand Mahindra

Anand Mahindra is the Vice Chairman and Manging Director of the Mahindra group, a leading business group here in India. He is an active twitter user and yea, I remember him asking one of the twitter founders if he can buy some stocks in the company :D   ( yea, on show organized by NDTV )

But Sir, I have seen many companies setting up twitter and facebook accounts, but saw only very few doing something in a way twitter users expect them too.

Good One Sir !

Share

Why I don’t like clicking the “Previous Entries” link on your blog.

Few days back, I reached Chirag’s blog looking for one of his old blog posts. I wanted to add a link to that from my new post. But, his blog had no search box, and categories widget was missing from the sidebar. I had to click “Previous Entries” link a few times, and browse through all those pages to reach the article that I was looking for.

Continue reading →

Share

Malayalam WordPress Themes

I am not a theme designer. So, when I say Malayalam WordPress Themes, its not a new design that I am creating. But, I am trying to modify WordPress themes to add little Malayalam to it . I am testing this on my dummy wordpress installation where I play with themes. I should install a blog just for Malayalam WordPress Blogging.

Malayalam blogging community seems to have Ignored WordPress almost completely.I should try to bring at least some of them to WordPress platform ( let them bring the rest right ? ).

The reason for Malayalam Bloggers being attracted to Blogger, is the “Transliteration” feature it has. I do not know how to enable this feature for WordPress. But, there should be some solution . I should find someone who is good with PHP who can make a plugin ( may be ? ) . Please leave a comment if you are someone, or if you know someone.

I need to make a “to do list” of things that I am going to do. Planning makes things easy right ? hmm well planning alone won’t make things easy. Don’t you think so ?

Share

WordPress Blogs in Malayalam

WordPress is my favorite blogging platform and it will remain so, always. However, there is some kind of “soft corner” being formed towards Blogger.

Reason ? …. I found lot of Malayalam blogs on Blogger. Blogger makes it easy to write and publish in Malayalam and few other Indic languages. There is a good community being formed around these Malayalam blogs on Blogger. I did try this Malayalam typing, and found really really easy.

The Malayali Blogging community, is trying hard to Malayalam Blogs popular. I am trying to find information on how to blog in Malayalam using wordpress. I would like to document it, at one place. If you have some information about WordPressing in Indic languages, or some plugins that you know about, please drop me a comment here

So far, I have managed to post using copy n paste method. I found one plugin too, which is not working here ( may be because its not compatible with the latest wordpress version. ) I will keep you guys updated !!

How to write Malayalam for WordPress

As I said earlier, we do not have something similar to what blogger.com has. For now, you can either use blogger.com, to create the blog content and then paste it to your WordPress blog editor.

If you do not want to use Blogger to type in Malayalam, you can use Google Transliteration to write in Malayalam and then paste it to WordPress.

Where to Look for Malayalam WordPress Blogs

1 WordPress.com Malayalam Page

Share

Webcam on Google Talk ? Now We have Webcam on Gmail and Orkut

Today, ( 21st of August, 2009, ) I am updating this post, splitting this in to old post and new post, updating tips and more information about video chat. And, do you know that Orkut now has Webcam Video Chat ? . If you have Google Wave Account, there is a Plugin for webcam chat on Google Wave.

How to Make Phone Calls from Your Gmail Inbox

Using Google Chrome ?     Discover Excellent  Tips and Tricks from Chromestory.com !!

Update: Gmail and Orkut Adds File Transfer Feature


When you have a chat window open on gmail or orkut, click on “Actions” and “Send File” and you can send a file to your friend you are talking to.

Picture of File Transfer in Gmail and Orkut

Picture of File Transfer in Gmail and Orkut

New Post:  Gmail now has Webcam and Voice Chat

Web cam on Gmail Google Talk
Web cam on Gmail Google Talk

How to Enable : All you have to do is download and install the voice and video plugin and you will have your gmail webcam and voice chat ready !!

Once you install the plugin, to start a video chat, just click on the “Video & more” menu at the bottom of your Gmail chat window, and choose “Start video chat.” You’ll have a few seconds to make sure you look presentable while it’s ringing, and then you’ll see and hear your friend live, right from within Gmail

Read more here

Tips n Ticks for Gmail Webcam Chat

How to Popuout video : When you are on  a chat, you know how you make it a separate window, and continue to chat , this is possible with video chat also. The follow image shows where you should click to pop the window out from your gmail inbox.

gmail video chat
gmail video chat


gmail webcamHow to watch in full screen : When you are watching someone on the video, and wants to make it full screen, you will see an icon similar to youtube.com’s “full screen” button. Click on that, and you will go fullscreen. See this image here if you can’t identify the button.

gtalkvideoAnother Update for you : Video Chat from iGoogle

You can now use Video chat from iGoogle ie, your customized google home page. The first time you use video chat in iGoogle, you’ll need to download a small plugin. It’s free and installs in seconds. To video chat with a friend, click on the “Start video chat” link in the “Actions” menu at the bottom of a chat window ( source )

Old Post : Using Your Webcam to take picture for profile photo

gmail webcamEven when we use gmail and gtalk for most of our chat and email, we often go back to Yahoo, for video and Webcam. What if you have webcam also, on your gtalk or gmail ? Well, don’t get excited, the feature is yet to be announced. But, I think, its on its way. Reason ? Google announced recently, that Google Talk gadget users will now be able to take a picture directly from the webcam to use as their profile picture gtalk.

” Currently, this feature only works in the Google Talk gadget, but will set your picture across the Google Talk network, including in Gmail.”

Yahoo never allowed us to use webcam from a linux machine, will google enable that feature ? Thats my concern now.

How To

From the Google Talk gadget, click on your Google Talk picture, and select the “Take Photo” option. You’ll see the image from your webcam appear, and you’ll be able to take and retake pix to your heart’s content. When you get that perfect shot, just click “Save” to set it as your picture.

Currently, this feature only works in the Google Talk gadget, but will set your picture across the Google Talk network, including in Gmail.

ps: images and info from here

Share